Sherwin-WilliamsSouth Yorkshire, England, United Kingdom
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Sherwin-Williams South Yorkshire, England, United Kingdom
1 day ago
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Responsibilities
Places customers sales orders in a timely fashion and before order cut-off.
Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.
Can handle all levels of complexity in orders (including export paperwork and certifications).
Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points.
Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding,Warehouse setups, IT enhancements, etc
Can participate in key meetings upon request
Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
Performs other duties as assigned.
Qualifications
PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel,
PowerPoint, Outlook); and other applications as required.
Communicating with co-workers to provide and receive direction.
Export experience, knowledge of Incoterms and export documentation
About UsHere, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive!
Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Customer Service
Industries
Chemical Manufacturing and Manufacturing
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